Our Patient Portal is secure and easy to use. You can:
We know that medical bills and insurance paperwork can feel overwhelming. Our Billing and Customer Support team works hard to improve understanding by providing clear and concise answers to your healthcare costs.
If you ever have a question about your bill, your coverage, or a charge you don’t understand, our friendly team is ready to help by phone or email.
Our team of board-certified orthopedic specialists offers simple, practical advice that you can use to prevent pain, improve strength, and return to and keep an Active Lifestyle.
Need FMLA, disability, or medical records? Our team ensures that all your medical records, disability, and FMLA forms and requests are handled accurately and promptly.
Kimberly Williams is our in-house Medical Records/Disability Forms /FMLA Coordinator, who manages patient health records and serves as a liaison between patients, healthcare providers, and third parties like insurance companies, ensuring all forms are properly and accurately completed and submitted in a timely fashion that complies with legal and regulatory standards.
To help you, we have put together the most frequently asked questions we get asked regarding Medical Records, FMLA, and Disability Forms.
Form Processing Fees
Standard Processing (5–7 business days) once payment has been received.
Expedited Processing (1–2 business days) once payment has been received.
How do I request a copy of my medical records?
You can reach our office by phone, email or in person. For Phone: 817-926-2663 x 231, For Email Contact Kimberly.williams@lonestar-ortho.net. In Person: Our address is 215 Old Highway 1187, Burleson, TX 76028
Is there a fee for obtaining my medical records?
Yes. For your full record there is a $25 processing fee. For a copy of your X-rays on a CD it is $10.
How long does it take to receive my medical records?
Once a request is made and payment is received, please allow 1-2 business days for processing and 1-2 days for processing X-Rays on CD.
Can someone else request my medical records on my behalf?
Yes. Only if that person is listed under your approved release list. If it is another doctor’s office, they will need to send our office a written request with a signed release from the patient.
Can I request only part of my medical record?
Yes. You can, however, the same fees as a full record may apply.
How long does it take to complete FMLA or disability paperwork?
For standard processing, please allow 5-7 business days; expedited forms will take 1-2 business days.
Is there a fee to have my disability or FMLA forms completed?
Form Processing Fees
Standard Processing (5–7 business days) once payment has been received.
Expedited Processing (1–2 business days) once payment has been received.
Can I email or fax my forms to the office?
Yes. you can do either. Or you can bring them in in person.
Can I request updates or extensions to my FMLA, or disability leave?
Yes. You can request an extension to be completed. The $15 additional form fee will apply, and the extension approval is at the discretion of your provider and approvals through your disability company are not guaranteed.
For all third-party requesters, To request medical records, please fax along with a cover sheet addressed to Kimberly – Medical Records / Disability Forms Coordinator.
Fax: 817-293-8860 or email Kimberly.williams@lonestar-ortho.net.
Knowing what insurances we accept should not be complicated.
Lauren Paschall, on-site surgery coordinator, manages the details of your surgery, making it as seamless as possible, answers your questions, and helps you know what to expect for your upcoming surgery.
Post-op is your last step before returning to an active lifestyle. Our team of board-certified orthopedic physicians created these post-operative videos to provide clear, step-by- step instructions specific to your procedure. Please follow along at your own pace, on your road to complete recovery
Dealing with pain, paperwork, and deadlines can feel overwhelming when all you want is to feel better.
Work-related injuries are challenging, but our expert team is here to help. We provide thorough evaluations, personalized treatment plans, and precise documentation for employers, insurers, and patients—handling the complexities so you can focus on healing and getting back to work.
NOTICE: Please fax all Worker’s Comp Referrals to 817- 293-8860.
The answers to the most frequently asked questions by our patients at your fingertips.
