In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Lone Star Orthopaedics, and they will contact us.
If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (817) 926-2663. A doctor is on-call 24 hours a day. Your call will be returned promptly.
If you are unable to keep your appointment, notify us as soon as possible. In the event that your physician is delayed by an emergency, we will be happy to reschedule your appointment at your convenience.
If you must reschedule or cancel your appointment, please call us so that we can give your time to someone else. Repeated cancellations, no-shows, and reschedules will adversely affect your ability to schedule with us in future.
If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit.
Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.
All pre-ops are scheduled at least one week in advance of your surgery. This is necessary to complete labs, if needed, and to take care of any other outstanding medical issues that may arise.
You will also be given information when you pre-register at the hospital. The hospital will give you instructions on when to arrive, what to bring, when to stop eating/drinking, and any other information regarding your surgery.
At Lone Star Orthopaedics, we accept Workers’ Compensation, Medicare, and most major insurance plans. Please contact your insurance company or you may call our office at (817) 926-BONE (2663) to find out if we accept your insurance plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, and most major credit cards.
If you have a question related to your bill or insurance, please contact our billing specialists at (817) 926-BONE (2663).
For additional information, please refer to the financial policy below.
First and foremost we want to express our appreciation for selecting our practice. We want all your experiences with us to be positive.
We require a copy of your current insurance card prior to or at the time of your visit. If you are unable to present your card before seeing the doctor, the visit may be considered fee-for-service and full payment may be collected. If you are an established patient, please verify all information and notify us of any changes.
Verification of Benefits: As a rule, we try to verify all benefits prior to your appointment but in some cases this is not possible. It is ultimately your responsibility to make sure we are a provider; know what your benefits are; ensure that you have active insurance and have supplied us with that information; and, when applicable, obtain the appropriate referral. In the event your insurance claim is denied, you will be responsible for the services rendered.
Referrals: Under some plans/policies you are required to obtain a referral from your PCP (primary care physician) before seeing a specialist. If your plan requires a referral, it is your responsibility to ensure that our office is in the possession of the referral letter or number prior to your visit.
If the referral is not made available to our office by the time of your visit you may choose self-pay for the visit yourself or reschedule your appointment. If you elect to pay for the visit, you assume responsibility for collecting from your insurance company.
Please note that most referrals are issued for a specific time frame and to a specific doctor; we must insist that you verify the validity of your referral in relation to each visit.
Claims: If we are a participating provider for your insurance, we will file your claims for you. When your insurance processes the claims we will make the appropriate adjustments. Please note that you will be responsible for any copays or coinsurance amounts as set forth by your insurance company. Your copays are due at the time services are rendered.
From time to time your insurance company may request further information from you before processing your claim. Failure to comply with this request in a timely manner may result in a denial of your claim. In the event that this happens, you will be held responsible for the entire balance of this claim.
If you have an indemnity policy we will file your insurance claims as a courtesy. Please be prepared to pay for your portion of the claim at the time services are rendered. You are responsible for the entire balance in the event that your insurance does not pay. We will allow 30 days for your insurance to process before holding you liable for the unpaid balance by your insurance carrier.
Self-pay: If you are private pay (fee-for-service), please be prepared to pay at the time services are rendered. If surgery becomes necessary you will need to contact our billing office. In the event that your account becomes past due we will make a concentrated effort to collect, but when necessary, we will employ the use of an outside collection agency.
Workers’ Comp: If you have a work-related injury and are workers’ comp, it is your responsibility to provide our office with all the necessary information required to file your claims. This includes insurance carrier, mailing address and phone numbers, employer, address and phone numbers, adjuster’s name and numbers, referring doctor, date of injury, what the compensable injury is, and claim number. You will not be billed for any balance unless your claim goes in dispute. In this case you may be held responsibility for the balance’s on the claims being disputed.
We accept cash, personal checks, and most major credit cards. There will be a $35.00 charge for any and all returned checks. When necessary, any unpaid returned checks are delivered to the District Attorney’s office for collection.
A doctor’s appointment is required for any and all forms to be completed (disability, FMLA, etc.). There will be a $25 fee per form.
If a prescription refill is needed please contact your pharmacy and ask them to fax a refill request form. All refill requests will be filled at the end of the day.
If a refill is not available, please call our office at (817) 926-BONE (2663) during normal office hours. We are unable to refill prescriptions when the office is closed. Do not page doctors for refills. Thank you for your cooperation and understanding.